D2R — Policy
Returns
At D2R, all sales are final.
No refunds or returns will be issued unless a mistake was made on our end.
If there was an issue with your order due to an error caused by us, please contact our support team at support@d2rbrand.co and we will assist you.
Thank you for understanding and supporting D2R.
Dreams to Reality — built for your everyday life.
Our policy, simply.
We do not accept returns or issue refunds for change of mind, fit, or color.
If we ship the wrong item or there's a defect, we'll make it right.
Contact support within 7 days of delivery for any order issues.
Photos of the item and packaging help us resolve issues faster.
Common questions
Can I return an item if it doesn't fit?+
All D2R sales are final, so we don't accept returns for fit or change of mind. Please review the size guide and product details carefully before ordering.
What if my order arrives damaged or incorrect?+
If there was a mistake on our end — wrong item, missing item, or a defect — email support@d2rbrand.co within 7 days of delivery with your order number and photos, and we'll make it right.
Can I cancel or change my order after placing it?+
We process orders quickly. Reach out within a few hours of ordering and we'll do our best to help before it ships.
How long do refunds take when approved?+
When a refund is approved due to an error on our side, it typically appears in your account within 5–10 business days, depending on your bank.